RETURNS POLICY

Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.

Return Policy

  • Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
  • Returns are accepted within 14 days of purchase receipt.
  • Returned items must be in their original condition and packaging.
  • Noticeable wear on items renders them ineligible for exchange or refund.
  • BYO or supplied garments are not eligible for refund.
  • Supplying garments to ACAP Store is done at your own risk.
  • All returns must comply with the company's Terms & Conditions.

What Cannot Be Returned

  • Refunds or exchanges are not provided for:
         - Change of mind
         - Errors in approved proofs
         - Non-'print ready' artwork
         - Shipping delays
         - Supplier stock delays
  • Incorrect garment size selections are not eligible for a refund or replacement.
  • Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
  • Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
  • Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
  • Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
  • Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.

Shipping Charges for Returns

  • The individual returning the product to ACAP Store is responsible for covering all shipping fees associated with the return.
  • We do not provide reimbursement for shipping charges.
  • Refunds will be issued to the initial payment method, excluding any delivery fees.

To Return Your Item

1. Email ACAP Store requesting a RMA (Return Merchandise Authorization) and provide:

  • Your name
  • Order number
  • Date of purchase
  • What garment(s) you would like to return
  • A short description of the manufacturing and/or print error
  • ​​​​​​Photograph of garment

2. Our team will review your RMA request and contact you to discuss available options.

Important Notes

  • All garment(s) must be returned to ACAP Store to receive a replacement or refund.
  • It is the customer's responsibility to return garment(s) within two (2) weeks of ACAP Store issuing/approving the RMA request.
  • ACAP Store will require up to 5 working days to process your claim.

 

 

Products are created and distributed by Creat Apparel. For returns, quality and quirys on ordered products follow the steps below and contact Creat Apparel -

Returns

To return a product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply email us at info@createapparel.com.au and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned:

For Errors in user-selected options such as product type or size.
No returns will be accepted for incorrect print selection unless there is a fault with printing.
No return after 30 days of receipt of purchase of products.
Items that are not in their original packaging cannot be returned.
Items with noticeable wear cannot be returned.
Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Return @ Create Apparel
Unit 4, 20-30 Stubbs Street.
Silverwater, NSW 2128

Your cart is empty
Search